Contact Information

Mistral Byte

Quai du Mont-Blanc 19

1201 Genève, Switzerland

Phone: +41227316016

Privacy Policy

At Mistral Byte, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We are committed to transparency and protecting your data in accordance with applicable data protection laws.

Last updated: November 25, 2025

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request information about our services
• Subscribe to our newsletter or communications
• Engage with us through email or phone
• Participate in surveys or feedback requests

This may include your name, email address, phone number, company name, and any other information you choose to provide in your messages or inquiries.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• Browser type and version
• Operating system
• IP address and geographic location
• Pages visited and time spent on pages
• Referring website or source
• Device information and screen resolution

This information is collected through cookies and similar tracking technologies. You can learn more about how we use cookies in our Cookie Policy.

Analytics Information

We use analytics services to understand how visitors interact with our website. This helps us improve user experience and optimize our content. The data collected is aggregated and anonymized to protect your privacy.

How We Use Your Information

Service Delivery and Communication

We use your information to respond to your inquiries, provide requested information about our services, and communicate with you about potential projects or collaborations.

Website Improvement

Analytics data helps us understand how visitors use our website, allowing us to improve navigation, content, and overall user experience.

Marketing Communications

With your consent, we may send you information about our services, industry insights, or updates that we believe may interest you. You can unsubscribe from these communications at any time.

Legal Compliance

We may use your information to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and property.

Security and Fraud Prevention

We process certain data to protect our website and services from security threats, unauthorized access, and fraudulent activities.

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given us explicit permission to process your data for specific purposes
• Contractual Necessity: When processing is necessary to fulfill a contract with you or take steps before entering into a contract
• Legitimate Interests: When we have a legitimate business interest that doesn't override your privacy rights, such as improving our services
• Legal Obligation: When we are required by law to process your data

How We Share Your Information

We do not sell your personal information. We may share your data in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us with website hosting, analytics, email delivery, and other business operations. These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and ensure continued protection of your data.

How We Protect Your Data

We implement appropriate technical and organizational security measures to protect your personal information:

• Secure data transmission using encryption protocols
• Regular security assessments and updates
• Access controls limiting who can view your information
• Secure storage systems with backup procedures
• Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Contact form submissions and inquiries are retained for up to 3 years
• Email communications related to service requests are kept for the duration of our relationship plus 2 years
• Analytics data is retained in aggregated form for up to 26 months
• Marketing consent records are kept until you withdraw consent

After the retention period expires, we securely delete or anonymize your personal data unless we are required by law to retain it longer.

Your Privacy Rights

You have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request that we delete your personal data in certain circumstances, such as when it's no longer necessary for the purpose it was collected.

Right to Data Portability

You can request that we provide your data in a structured, commonly used format and transmit it to another controller.

Right to Object

You can object to the processing of your personal data for direct marketing purposes or when we rely on legitimate interests.

Right to Withdraw Consent

When we process your data based on consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within 30 days.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and confirm once the deletion is complete.

Please note that certain data may need to be retained for legal or legitimate business purposes, such as fulfilling contractual obligations or complying with legal requirements.

International Data Transfers

Our primary operations are based in Switzerland. However, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection levels
• Binding corporate rules for intra-group transfers

We take all reasonable steps to ensure your data receives the same level of protection regardless of where it is processed.

Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child without parental consent, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child, please contact us immediately.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit. This Privacy Policy applies only to information collected through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy and, where appropriate, by sending you an email notification or displaying a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.

Questions About Your Privacy?

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us. We are committed to addressing your concerns and ensuring your privacy is protected.